Free shipping on most orders. No minimum purchase.

1. Deliverable area:

We ship to the following countries/regions: the United State.

2. The order delivery time is divided into two parts:

(1) Order processing time:

Approximately 3-5 business days. It is the time elapsed between when the customer places the order and when we process the order to the delivery service. Generally, orders ship within 3-5 working days after order confirmation/payment. Orders made on the weekends or holidays might experience delay. Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

(2) Shipping time:

Approximately 7-14 business days. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day. Normally, the delivery time is only 10-19 business days. Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc.

3. Tracking

Once your order has been shipped, we will send you an e-mail notification.

• If your order has just been sent out, please wait 3-5 business days for the updated tracking information.
  
• If your order is already in transit, but has had no update for several days, usually it will be updated until the parcel reaches the next shipping station (may need 3-7 business days). Please kindly wait for updates.
  
• If you still have concerns about the status of your parcel, please contact our customer support team by emailing us at contact@letsarting.com.
  

4. ADDRESS CHANGE:

Once the package is on its way, we are unable to change the delivery address. If you need to change the delivery location of your order, please contact us at contact@letsarting.com or online chatbot within 24 hours of placing your order.

5. Delivery Time Exceeded

Delivery time may experience delays due to unexpected situations, like customs inspection, severe weather, strikes, etc. If your order is delayed, please contact us via emailat contact@letsarting.com within 24 hours of placing your order. We will check the situation with the transportation company on time. Thanks for your understanding and support.

6. Order Cancellations

All orders placed on our website may be canceled before they are shipped. If you contact us on time, we will refund the full payment to your payment procedure.However, for orders already in transit or have been processed, we regret that we can not cancel these orders.

7. About Tax

There will be no more charges once you have placed your order successfully. In some cases, there may be VAT or other taxes, customs duties, or fees levied by your destination country. However, based on our experience, such a situation is very rare.If you receive a tax notice from customs, please pay the tax first and then contact our customer service at contact@letsarting.com with the payment receipt and we will refund the tax to you.If you still have some concerns about the tax, you can learn some information about your local customs policy. We are more than willing to help if there is anything we can do.

8. Missing Items

We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! Please contact our support team at contact@letsarting.com to enquire if you would like either a refund or a replacement for your order.

9. Contact Information

Company Name: Beauty life culturs diffuse CO LLC

Company Address: 4520 Main St Ste 916 Kansas City, MO 64111

TEL: +852 6660 1719

Please Note: This address does not accept returns. For returns, please contact our customer team for help.

10. Tracking

Tracking your order has always been so easy. Just follow these step-by-step guides to monitor your shipment.

1. Click this link: Track Your Order
   
2. Use the tracking number you received in the email you used during the checkout.